Synapse’s collapse has frozen nearly $160M from fintech users — here’s how it happened

The collapse and bankruptcy of BaaS fintech Synapse has revealed how treacherous things are for the often-interdependent fintech world when one key player hits trouble. 

Synapse operated a service that allowed others (mainly fintechs) to embed banking services into their offerings. For instance, a software provider that specialized in payroll for 1099 contractor-heavy businesses used Synapse to provide an instant payment feature; others used it to offer specialized credit/debit cards. 

The San Francisco-based startup raised a total of just over $50 million in venture capital in its lifetime, including a 2019 $33 million Series B raise led by Andreessen Horowitz’s Angela Strange. The startup wobbled in 2023 with layoffs and filed for Chapter 11 in April of this year, hoping to sell its assets in a $9.7 million fire sale to another fintech, TabaPay. But TabaPay walked. 

The result was that Synapse was forced to liquidate entirely under Chapter 7 and a lot of other fintechs such as Juno, Yotta and Yieldstreet — and their customers — are paying the price for Synapse’s demise. 

The debacle has left observers questioning the whole banking-as-a-service concept and digital banking as a whole, considering that millions of consumers with nearly $160 million in deposits remain unable to access their funds. 

Here is a timeline of Synapse’s troubles and the ongoing impact it is having on banking consumers. 

2024

Nearly $160 million in funds still frozen

July 7: Fintech Business Weekly reports that a recent “status conference in the ongoing Synapse bankruptcy didn’t offer much hope to end users whose funds were still frozen, with efforts to reconcile and release the remaining funds, approximately $158.6 million, appearing to slow.” This means that about $158.6 million was still owed to end users. However, there was an estimated $65 million to $95 million in funds that were missing. 

Senators urge Synapse and its partners and backers to restore customers’ access to their money

July 1: A group of senators banded together to urge Synapse’s owners and bank and fintech partners to “immediately restore customers’ access to their money.” As part of their demands, the senators implicated both the partners and the venture investors of the company as being responsible for missing customer funds.

Synapse CEO moves on to starting another company

June 12: Synapse’s CEO Sankaet Pathak has reportedly already raised $10 million for a new robotics startup even while questions remained on the whereabouts of $85 million in Synapse’s customer savings.

Fallout continues, more fintechs and millions of consumers affected 

May 25: Based on Synapse’s filings, as many as 100 fintechs and 10 million end customers were potentially impacted by the company’s collapse by the end of May. For instance, funds at crypto app Juno and banking platform Yotta were also impacted by Synapse’s collapse. Meanwhile, Mainvest, a fintech lender to restaurant businesses, said it was actually shutting down as a result.

U.S. Trustee pushes for Chapter 7

May 16: A United States trustee filed an emergency motion to convert Synapse’s debt reorganization Chapter 11 bankruptcy into a liquidation Chapter 7. The trustee said that Synapse had “grossly” mismanaged its estate so that losses were continuing with little “reasonable likelihood of reorganization” that would allow the company to emerge on the other side and carry on.

Customer teen banking startup Copper discontinues its banking operations

May 13: Synapse customer teen banking startup Copper had to abruptly discontinue its banking deposit accounts and debit cards as a result of Synapse’s difficulties. That left an unknown number of consumers, mostly families, without access to the funds they had trustingly deposited into Copper’s accounts. 

Sale of assets called off

May 9: TabaPay said it had abandoned its plans to purchase Synapse’s assets. There was lots of finger-pointing when that deal dissolved. Synapse’s CEO made accusations  that the problem was banking partner Evolve Bank & Trust. And Evolve denied those charges, saying it was not involved, and not to blame. Meanwhile, another player in the saga, Mercury, said Synapse’s allegations had “no merit.”

Synapse files for Chapter 11 bankruptcy, assets to be sold off for $9.7 million

April 22: Synapse filed for Chapter 11 bankruptcy and said at that time that its assets would be acquired by instant payments company TabaPay, pending bankruptcy court approval. (Again, TabaPay would walk away from the deal a couple weeks later.)

2023

Synapse lays off staff, reports of tension with partner Evolve Bank arise

October 13: Evolve Bank & Trust and startup digital bank Mercury ended their respective relationships with Synapse and work directly with each other. Evolve and Synapse addressed the brouhaha here.

October 6: Synapse confirmed that it had laid off 86 people, or about 40% of the company. That was just four months after the company had let go of 18% of its workforce as “the current macroeconomic conditions” had begun to impact its clients and platforms, affecting its anticipated growth. In 2019, TechCrunch reported on the company’s $33 million Series B raise led by Andreessen Horowitz after rebranding from SynapseFi. 

Want more fintech news in your inbox? Sign up for TechCrunch Fintech here.

Want to reach out with a tip? Email me at [email protected] or send me a message on Signal at 408.204.3036. You can also send a note to the whole TechCrunch crew at [email protected]. For more secure communications, click here to contact us, which includes SecureDrop (instructions here) and links to encrypted messaging apps.